All orders can be cancelled for a 100% refund until 21 business days before the “Pass Start Date” chosen during the order process

If the order due date is less than 7 business days ahead or if it is already shipped out and/or delivered, upon a cancellation/return a €20 cancellation fee will be deducted from the total to be refunded to cover the delivery & handling costs.
 

If your pass is already shipped out, the refund will depend on the successful and complete (no tickets/services used) recollection and return of your Cappadocia Tourist Pass back to us.
 

Any product/service other than the Cappadocia Tourist Pass, such as “Airport Transfer”, “Balloon Tour” etc. can be cancelled during the Cancellation Period. Add-ons cannot be returned and/or cancelled after the Cancellation Period and are not a part of the Money Back Guarantee.

 

For all returns and cancellations you can contact us via e-mail (info@cappadociatouristtpass.com), phone (+90-532-740-08-50) and chat on our web-site (www.cappadociatouristpass.com). The date that appears on our systems for your first contact regarding a cancellation/refund will be taken into account when calculating the difference between the cancellation/refund date and the “Pass Start Date”.

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If the Balloon does not fly, we refund the balloon price.